5 pages
Blog.
Argued posts on what it takes to make AI hold up in an operation. Each one takes a position and explains the reasoning behind it.
BlogWhy AI pilots stall, and how to scope one that reaches productionWhy AI pilots stall before production, what the research says about pilot purgatory, and how to scope a pilot so success turns straight into an operation.BlogThe real AI implementation challenge is the exceptionsThe AI implementation challenges that matter in operations, from data to adoption, and why most of them trace back to the cases that do not fit the rules.BlogAI ROI is an operations metricWhy most companies cannot show AI ROI yet, and how to measure it in the process owner's own numbers: cost per case, cycle time, backlog, errors, running cost.BlogAI change management is process changeAI change management is process change: redesign the roles, hand-offs and exceptions around the AI system, and adoption follows. Training alone seldom sticks.BlogForward-deployed engineering for operationsWhat forward-deployed engineering is, where the model came from, and why it suits AI in operations when the engineers stay to run what they build.